CRM – Customer Relationship Management – is a vital business tool. But small businesses need a Swiss Army knife, not a toolbox – integrated tools that can do multiple jobs with minimal human input free staff for more business critical tasks. So a great small business CRM should offer more than sales. Marketing, CRM, project management and analytics can all come in one package if you know where to look. Here are 7 of the best! 1: Intercom $49/mo and up Offering analytics and customer communication as well as CRM functionality, Intercom is an ideal choice for ecommerce stores...